Terms of service
Last updated: 14 February 2026
This website is operated by OMV Ltd. ("OMV"), a private limited company registered in the United Kingdom under the brand name “dropout.” By accessing this site or purchasing from us, you agree to these Terms of Service.
1. ONLINE STORE TERMS
You must be at least the age of majority in your country or have parental or guardian consent to use this site and purchase our products. By using this site, you confirm that you meet this requirement.
2. GENERAL CONDITIONS
We reserve the right to refuse service at any time. Non-payment data may be transferred unencrypted; payment data is always encrypted during transfer over networks.
3. ACCURACY OF INFORMATION
We do not guarantee that information on this site is accurate, complete, or current. Content may be modified at any time without notice.
4. MODIFICATIONS TO PRODUCTS OR PRICES
Product prices and availability are subject to change without notice. We may discontinue any product at any time.
5. PRODUCTS OR SERVICES
All orders are fulfilled through our network of professional third-party logistics and production partners. Colors, designs, and specifications may vary slightly from images shown. Orders are shipped according to the Shipping Policy. Items may ship from international hubs. The recipient is the Importer of Record for all non-EU/UK shipments. A detailed explanation of our return and refund process, please refer to our separate Returns Policy. OMV Ltd operates a strategic fulfillment network. You acknowledge that we are a reseller and do not manufacture the items sold.
6. BILLING AND ACCOUNT INFORMATION
6.1 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
6.2 We reserve the right to refuse any order you place with us for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
6.3 From time to time, we may offer promotional codes, discounts, or other special offers (“Promotions”). All Promotions are subject to specific terms and conditions communicated at the time the Promotion is offered. Promotions may not be combined with other offers, are not transferable, and have no monetary value. We reserve the right to modify or cancel any Promotion at any time without prior notice. Misuse of Promotions, including but not limited to the use of multiple accounts or sharing codes outside intended audiences, is prohibited and may result in order cancellation and/or account termination.
7. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You use these tools entirely at your own risk.
8. THIRD-PARTY LINKS
Certain content, products, or services available via our site may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.
9. USER SUBMISSIONS
Any feedback, suggestions, or other submissions you provide may be used by OMV without restriction or obligation. You agree not to submit unlawful, harmful, or infringing content.
10. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, which is available on this site.
11. ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information if any information in the Service or on any related website is inaccurate at any time without prior notice. OMV markets the products on the site, does not produce them but buys them. The indications of the materials and the composition of the fabrics are those indicated by the manufacturer. dropout is not responsible for any information incorrectly provided by the manufacturer and cannot be held responsible for damage caused by improper use of the items.
12. PROHIBITED USES
You may not use the site or its content for any unlawful purpose, or to infringe or violate our intellectual property or the intellectual property rights of others.
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law:
(a) The Service and all products provided through the Service are supplied “as is” and “as available,” without any representation, warranty, or condition of any kind, whether express or implied, except as required by statute.
(b) OMV disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, and non-infringement, except where such warranties cannot be excluded under applicable law.
(c) Nothing in these Terms excludes or limits any statutory rights that cannot be excluded or limited under applicable consumer law, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.
(d) To the extent permitted by law, OMV, its directors, employees, affiliates, agents, contractors, or licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, loss of revenue, loss of savings, loss of data, or replacement costs, arising from your use of any Service or any products purchased through the Service, or for any other claim related in any way to your use of the Service or any product.
(e) In no case shall OMV’s total aggregate liability to you exceed the amount you paid for the product(s) giving rise to the claim.
(f) To the maximum extent permitted by law, OMV’s liability for any claim is limited to the purchase price of the specific product(s) in question.
(g) Any claim or cause of action arising from the purchase, other than statutory warranty claims, must be filed within one (1) year of the delivery date or be permanently barred.
14. INDEMNIFICATION
You agree to indemnify, defend and hold harmless OMV and our affiliates from any claim or demand arising out of your breach of these Terms, your violation of law, or any claim relating to Dropout S.r.l. (registered in Italy with P.IVA 10402800964), including unknown claims.
15. SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of any remaining provisions.
16. TERMINATION
These Terms remain effective until terminated by either you or us. We may terminate your access if you violate any provision of these Terms.
17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and OMV and govern your use of our Service.
18. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed under the laws of England and Wales. Nothing in these Terms limits any mandatory rights you may have under the laws of your country of residence.
19. CHANGES TO TERMS
We reserve the right to update, change or replace any part of these Terms at our discretion. Changes will be posted on this page.
20. CONTACT INFORMATION
OMV Ltd., Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.
Email: support@dropoutmilano.com
21. INTELLECTUAL PROPERTY
“dropout” is a registered trademark owned by OMV. All site content, product designs, and branding are protected by applicable intellectual property laws.
22. FORCE MAJEURE
OMV shall not be liable for any delay or failure to perform due to causes beyond our reasonable control. If a force majeure event continues for more than 60 days, either party may terminate the agreement. OMV shall not be liable for delays or non-performance caused by carrier strikes, customs delays, or third-party fulfillment interruptions.
23. CONSUMER RIGHTS
Consumers in the EU have a statutory right to withdraw from their purchase within 14 days of receiving goods without giving any reason, except where an exception applies under EU law. EU consumers also benefit from a two-year legal guarantee for defects. Mandatory consumer laws of your country of residence take precedence over these Terms.
24. LEGACY OFFERS AND BRAND INDEPENDENCE
Dropout S.r.l. (registered in Italy with P.IVA 10402800964) was the previous owner and operator of the “dropout” brand until 24 May 2025. OMV Ltd., operating under the brand “dropout,” is a separate legal entity from Dropout S.r.l. OMV Ltd. is not responsible for, and does not assume, any liabilities, obligations, claims, or disputes, whether known or unknown, arising from the actions, marketing, products, services, or other activities of Dropout S.r.l. prior to 24 May 2025.
Any claims, complaints, or disputes relating to such past activities must be directed solely to Dropout S.r.l.
OMV Ltd., under the “dropout” brand, does not accept, recognize, or honor any products, services, promotions, discounts, NFTs, consignment arrangements, gift cards, or other offers previously provided by Dropout S.r.l. None of these past offers or obligations are applicable or transferable to OMV Ltd or its dropout brand. Customers seeking assistance or fulfillment of such past offers must contact Dropout S.r.l. directly, as OMV Ltd. assumes no responsibility whatsoever for such legacy matters.
25. LEGACY DISCLAIMER
OMV Ltd. acquired only the “dropout” brand and digital assets as of 24 May 2025 from Dropout S.r.l. (registered in Italy with P.IVA 10402800964). OMV does not assume any liabilities or obligations of Dropout S.r.l., whether known or unknown. This transfer of assets was not a merger or consolidation, and OMV Ltd assumes no successor liability for the operations of Dropout S.r.l.
26. SURVIVAL
Any obligations or provisions that by their nature should survive termination (including indemnification, disclaimers, and governing law) shall survive termination.
By placing an order, you confirm you have read, understood, and accepted these Terms of Service.
27. LANGUAGE
These Terms of Service (and any related policies) may be provided in multiple languages for convenience. In the event of any discrepancy or conflict between the English version and any translation, the English version shall prevail and be the official, legally binding version.
dropout is an independent retailer and is not affiliated with, sponsored by, or endorsed by any of the brands whose products are sold on this site (including but not limited to Nike, Adidas, New Balance, Jordan Brand, or any other manufacturer), unless such affiliation is explicitly stated in writing on the specific product page. All product names, logos, and trademarks are the property of their respective owners. The use of these names, logos, and brands is for identification and compatibility purposes only and does not imply any association, sponsorship, or endorsement by the trademark holders.