HELP / FAQS

we’ll process and ship your order within 24–72 hours after you place it.

during busy times like sales or peak seasons, things might take a bit longer—we really appreciate your patience! If anything unexpected pops up that could delay your order, we’ll let you know right away so you’re always in the loop.

domestic orders to Italy: Once your items ship, they’ll typically arrive in 2–3 days.

international orders: Delivery times vary depending on your location and which carrier handles your shipment.

once your order ships, you’ll get a tracking number with estimated delivery dates. Keep in mind that things like customs clearance, unexpected circumstances, or busy seasons can sometimes cause delays, but we’ll keep you updated along the way!

sometimes your order might arrive in separate packages, especially if items are coming from different parts of our fulfillment network. Each package will have its own tracking number, so you’ll be able to keep tabs on all of them. Don’t worry—everything you ordered is on its way!

the countries we currently ship to will show up at checkout. If yours isn’t there yet, hang tight—we’re working on reaching more places. Check back soon! 🌍

we totally get it—sometimes you change your mind! Unfortunately, once you hit that order button, we can’t make any changes or cancellations. Our system kicks into high gear immediately to get your order to you as fast as possible. So take a moment to double-check everything (size, color, address—the works!) before checking out.

great question! Here’s the scoop:

ordering from the EU? You’re all set! Everything’s included in the price you see at checkout—no surprise fees at your door

outside the EU (UK, Switzerland, US, etc.)? You might need to cover any customs duties or local taxes when your package arrives. These vary by country, so it’s worth checking with your local customs office if you’re curious

easy! Once your kicks are on their way, you’ll get an email from our courier with your tracking number. Just click the link and you can follow your package’s journey right to your doorstep. It’s like a mini adventure! 📦

if something goes wrong, don’t stress—just shoot us an email at support@dropoutmilano.com ASAP. We’ll jump on it with the carrier and do everything we can to sort things out for you. Just be sure to include your order number, full name and address.

it might be, depending on your location and how your local courier operates. If they feel it’s safe, they’ll leave it at your door even if no one’s home to sign for it. We always suggest being available on delivery day if you can. You’ll receive a tracking link with the estimated delivery date so you know exactly when to expect your package.

if the tracking shows “delivered” but you don’t see your package, start by checking with the courier first—they typically have the most current information about where it was left. Still missing? No problem! Drop us a message at support@dropoutmilano.com with your order details, and we’ll handle it from there.

if no one’s available to collect your package or it goes unclaimed at the post office, it’ll be returned to us. Since we can’t cancel orders once they’re placed and your delivery was successfully attempted, you’ll be responsible for the return shipping and a €3 handling fee, which will be deducted from your refund.

we totally get that life gets busy! If you realize you won’t be able to collect your package, please reach out to us at support@dropoutmilano.com right away—we might be able to work with the courier to find a solution before it gets sent back.

absolutely! If you’re in the EU or UK, you’ve got a 14-days to initiate a return after receiving your delivery. Just complete our returns form or email us with a clear return notice. You’ll need to cover the return shipping, but we’ll refund the full item cost plus standard shipping fees—as long as everything comes back in pristine, original condition.

items must be in their original, pristine condition—unworn, unwashed, with all original tags, boxes, and packaging (like shoe boxes and dust bags). We inspect every return thoroughly. If something doesn’t meet these standards, we might have to send it back to you at your expense or deny the refund.

sometimes high-demand items sell out after an order is placed. If that happens, we’ll let you know immediately and issue a full refund.

we don’t offer price adjustments—if an item gets discounted or goes on sale after you’ve ordered, the new price only applies to orders placed during that promotional period.